We're very sorry to hear that your purchase hasn't arrived! Sometimes purchases do not process correctly due to server connection issues.
We apologize for this inconvenience and would be more than happy to get the missing items added to your game.
Please go to (http://www.spinmaster.com) or submit a support request using the link at the top of this page. When you send your email, please include these 3 things:
Please go to (http://www.spinmaster.com) or submit a support request using the link at the top of this page. When you send your email, please include these 3 things:
- What is your Hatchtopia Life name? (It appears in your profile or on the title screen)
- Have you redeemed a Hatchtopia Life Plush Toy Code? If so type us the code.
However, Apple and Google Play do have their own payment system, If your purchase failed outside of the app (ie. It never claimed Purchase successful etc) then please contact Apple or Google Play Store support.